Last updated: September 24, 2020
Information We Collect
Information provided by you
The categories of Personal Information we collect from you include your contact information (such as name, company name, address, telephone number, email address, username and password), and where relevant to fulfill a transaction or request, additional information such as billing or payment information, shipping addresses, end-user information, and credit card information. Additionally, in order to tailor our communications to you, we may ask you to voluntarily provide us with information regarding your scientific areas of interest, experience with our products, contact preferences, and other information relating to your interactions with us or our products and services.
Information from Cookies, Website Use & Navigation Data
To make the Sites work properly, we sometimes place small data files called cookies on your device. These cookies are used to save your preferences and improve your site experience. Many other websites do this too.
We collect information when you use and navigate the Sites or interact with our emails, such as the URL of the site you came from, the browser software you use, your Internet Protocol (IP) address, IP ports, date/time of access, data transferred, pages visited, amount of time you spend on the Sites, information about transactions conducted on the Sites, and other “clickstream” data. This data is generated and collected automatically, as part of the standard operation of the Sites.
Our Sites may use social media features, such as the Facebook “like” button, the “Tweet” button and other sharing widgets. These features, which are either hosted by the respective social media network or hosted directly on our Sites, allow you to post information to your third party social media profile page and share it with others in your network. When you click through social media features from particular websites (including our Sites), the social media network may receive information showing the websites you have visited. If you are logged in to your social media account, the social media network can link your visit to our Sites and other websites with your social media profile, and may deliver advertisements or promotions about our products or services tailored to your interests. Your interactions with social media features are governed by the privacy policies of the companies providing these features.
If you access the Sites using a mobile device, the device ID or IP address may be recorded and used for purposes similar to those of cookies.
Use of Information
This section describes the ways in which NEB uses the Personal Information we collect. Please note that there may be other uses, which we would describe to you when we collect the information.
To contract with you
Our legitimate business interests
Where we have not entered into a contract with you, we process your Personal Information for legitimate interests, including to better understand your needs, provide you with requested services and information, and send you information regarding products, services and benefits, which may include marketing materials. If you do not wish to receive marketing information from us, you may opt out (see “Opting Out” below). We use information passively submitted by you to personalize features and your experience of the Sites, and otherwise to generally improve the content, design, and navigation of the Sites. We also use this data to study website traffic patterns and detect and correct technical errors. As described above, NEB or our service providers use website tracking technologies to display information or features that are tailored to your interests and to present advertising on the Sites or other websites.
To the extent permitted by applicable law, we may combine the various types of data we collect. We use this combined information to update, expand, and analyze our marketing leads, identify new customers, and create more tailored advertising. We may conduct marketing analysis and similar research to assist us in making business decisions. Such analysis and research activities may be conducted through third party services, using anonymous data and aggregate statistics generated by our information collection.
We may use your Personal Information when we have your consent to do so, where required or permitted under applicable law. If we are using your Personal Information on the basis of consent, you may withdraw your consent at any time (which will not affect the lawfulness of the processing before consent was withdrawn) by emailing us at [email protected].
Compliance with legal obligations
We may use your Personal Information to comply with legal obligations or legal processes, respond to requests from government and other public authorities, and to pursue available remedies or limit damages we or other third parties may sustain.
Sharing/Transferring Personal Information
In general, we may share and/or transfer your Personal Information to affiliates, agents, vendors or service providers who assist us in the process of providing products or services to you, or otherwise perform functions on our behalf. Third party service providers may use Personal Information we provide to them only as instructed by NEB. We will not rent, sell or otherwise transfer your data to a third party for monetary consideration. We reserve the right to disclose Personal Information to third parties where we believe in good faith that disclosure is required to comply with our legal obligations under applicable laws, to cooperate with regulators or law enforcement authorities, to comply with a judicial proceeding or legal process, or to protect the safety, rights, or property of our customers, the public, or NEB. If we sell or transfer a business unit or asset to another company, we may share or transfer your Personal Information pursuant to the terms of the transaction. In addition, we may disclose information about you to a third party at your request, or if you consent to the disclosure.
International Data Transfer
Other Web Sites
We use commercially reasonable administrative, physical and technical measures intended to safeguard your Personal Information and help protect it from unauthorized access or loss. Users are responsible for maintaining the confidentiality of their own passwords to access the Sites. However, no security can be 100% effective, and you should not expect that your information will remain private under all circumstances. If you have reason to believe that the security of your Personal Information has been compromised, please immediately notify us by contacting us at [email protected].
We do not knowingly collect Personal Information from children under the age of 18. By accessing our Sites or initiating any communication with us, you represent that you are at least 18 years old.
Data Retention and Access
We retain data for at least as long as required by applicable law, and for periods of time needed for NEB to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements. You may access, correct, and/or update your information by accessing your accounts or profiles, where relevant, on the Sites. You may request a summary of information we hold about you, as well as corrections, updates or deletion of your information where required under applicable law, by contacting us at [email protected]. Our response to such requests will be limited to information under our direct control. We will make reasonable efforts to respond promptly to such requests in accordance with applicable laws.
New England Biolabs, Inc.
Attn: Customer Service/Privacy
240 County Road
Ipswich, MA 01938
For residents of the European Union, UK & Switzerland:
If you are a European Union or United Kingdom (UK) resident, you have the right to access, correct, and supplement the Personal Information we have collected about you. In certain circumstances, you have the right to erasure of your Personal Information, the right to restrict processing of your Personal Information, the right to obtain and transmit your Personal Information to a third party, and the right to object to the way your Personal Information is being used. If your consent is required for the processing of your Personal Information, and you have provided such consent, you have the right to withdraw consent at any time, which will not affect the lawfulness of the processing before your consent was withdrawn. Residents of Switzerland have similar rights under Swiss law. If you have a data privacy-related request, or questions or concerns about how we use your Personal Information, please contact NEB via email at [email protected]. If you are located in the European Union, UK or Switzerland and you have a data privacy or data use concern that you feel has not been fully addressed, you have the right to contact the relevant EU or UK data protection authority or the Swiss Federal Data Protection and Information Commissioner, as applicable.